Shipping policy

Processing

Most orders are processed within 1–3 business days. Custom and made-to-order pieces may require additional time, noted on the product and checkout pages.

Costs and delivery

Shipping is calculated at checkout by destination and order contents; we subsidize a portion of shipping costs to keep them fair. When your order ships, tracking is emailed to you. Delays caused by carriers, weather, or customs are outside our control.

Delivery details

The shipping address entered at checkout must be complete, accurate, and accessible. Gate codes, delivery instructions, and access constraints should be provided at checkout; missing details can cause failed delivery attempts.

Return to sender

If a shipment returns to us because the address was incorrect or incomplete, the location was inaccessible or delivery instructions were missing, or the package was not retrieved from a pickup location, the related costs are the customer's: the carrier's return-to-sender fee and the cost of reshipment.

When the piece arrives back, we contact you with reshipment options. If you choose not to reship, we refund the order minus all shipping-related fees, charged at the carrier's actual rate for that package rather than the checkout rate.

Damaged or lost shipments

If a piece arrives damaged or a package is lost in transit, write to info@interiormoderna.com within 72 hours of the delivery date (or estimated delivery date) with your order number, photographs of the piece and packaging, and a description of the issue.

We initiate the claim with UPS on your behalf, or you may file it yourself; all claims follow the official carrier process, and resolution times vary with the carrier's investigation. Keep the original packaging and contents while a claim is open, as the carrier may request inspection.

Freight delivery: custom oversized pieces

Certain custom-made or oversized pieces ship by freight due to size and weight. Freight deliveries are curbside only, by scheduled appointment, with an adult signature required.

The carrier contacts you to schedule once the piece is ready. Curbside means the nearest accessible point at the front of your property or building; the piece is not brought inside. An adult (18+) must be present to sign during the scheduled window.

If a delivery attempt fails for customer-related reasons (no one present during the window, refusal of the shipment, an inaccessible or incorrect address or missing gate codes, a missed appointment or failure to reschedule in time), the customer is responsible for any redelivery or storage fees charged by the freight carrier and all costs of arranging a new shipment; we are not liable for these additional charges. Confirm availability and address details before the piece ships.